Terms of Service

Last updated: 2026-08-26

These Terms of Service ("Terms") govern your access to and use of the AI Employees platform at myemployees.ai and any related services (the "Service") provided by AI Agency Group ("AI Agency", "we", "us", or "our"). By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

1. The Service

AI Agency provides a software-as-a-service platform that lets businesses configure AI "employees" — automated agents that perform customer support, customer success, voice answering, knowledge retrieval, and related tasks against the business's own data, integrations, and policies. Specific features available to you depend on your subscription tier.

2. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate, complete, and current account information, and to keep that information up to date.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us at security@myemployees.ai immediately if you suspect unauthorized access. We are not liable for any loss arising from your failure to safeguard your credentials.

3. Customer data and privacy

"Customer Data" means all data, content, and information you or your end-users submit to the Service (including contacts, conversations, knowledge-base documents, and call transcripts). As between you and AI Agency, you retain all rights in your Customer Data. You grant AI Agency a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Customer Data solely as needed to provide the Service to you, to comply with law, and to enforce these Terms.

How we handle personal data is described in our Privacy Policy. If you are a Controller under GDPR / UK GDPR and we process personal data on your behalf, our Data Processing Agreement governs that processing and is incorporated into these Terms by reference.

Support. You instruct us to access and analyse Customer Data to operate, secure, support and troubleshoot the Service, including investigating issues you report. Access to identifiable Customer Data is limited to a small number of authorised personnel and is recorded in an audit log.

Service improvement. We use aggregated and de-identified data — which does not identify you, your end-users, or any individual — to improve the Service. Producing it is part of operating the Service and is covered by the instruction above. We do not review identifiable Customer Data for product-improvement purposes, and we do not use Customer Data to train general-purpose machine-learning or large-language models.

Our commitments on de-identified data. Where we hold or derive de-identified data from Customer Data, we: (a) take reasonable measures to ensure the information cannot be associated with, or reasonably used to infer information about, you, an end-user, a consumer, or a household; (b) publicly commit to maintain and use that information in de-identified form and not to attempt to reidentify it, except solely to test whether our de-identification measures satisfy this paragraph; and (c) contractually obligate any recipient of that information to comply with each of these commitments. We may use and retain de-identified data for so long as it remains subject to this paragraph. Nothing in this paragraph permits us to retain identifiable Customer Data beyond the retention periods set out in our Privacy Policy.

You can object at any time. Email privacy@myemployees.ai and we will exclude your workspace from the analysis we carry out to improve the Service. Access needed to operate, secure and support the Service continues, because we cannot run or fix the Service without it — but it does mean that when you report a problem we will have less context to diagnose it from, and troubleshooting may take longer or require more information from you.

Product analytics and session recording. To operate and improve the Service we use a third-party product-analytics provider that records how the dashboard is used, including masked recordings of your screen. All text and all form inputs are masked before a recording leaves your browser, and the chat, inbox, ticket, billing, and usage areas are excluded from recording entirely. What is captured, how long it is kept, and how to opt out — including turning it off for your organisation on request — is set out in Privacy Policy §11 and §8. Nothing in this paragraph permits us to read your conversation content through recordings; that content is never captured by them.

You represent and warrant that you have the legal right to provide all Customer Data to the Service, and that providing it does not violate any law, contract, or third-party right.

4. Acceptable use

You agree not to use the Service to, or assist anyone else to:

send spam, unsolicited bulk communications, or any messages that violate the CAN-SPAM Act, GDPR / ePrivacy, the UK PECR, or any applicable telemarketing or anti-spam law;
impersonate any person or organization, or misrepresent your affiliation with any person or organization;
harass, threaten, defame, or harm any individual via communications generated by the Service's AI agents;
generate or disseminate content that is unlawful, fraudulent, deceptive, infringing, defamatory, obscene, or that exploits minors;
submit content for which you do not hold the necessary intellectual-property or privacy rights;
attempt to reverse-engineer, decompile, or extract the source code or model weights of the Service;
probe, scan, or test the vulnerability of the Service except under our written security-research authorization;
circumvent rate limits, authentication, billing controls, or any other access-control mechanism;
use the Service to compete with AI Agency or to build a competing product;
introduce malware, viruses, or any other malicious code into the Service;
use the Service for any high-risk decision-making about individuals (including credit, hiring, healthcare, or insurance underwriting) without independent human review.

We may suspend or terminate accounts that violate this Section 4 with or without prior notice, depending on the severity of the violation.

5. AI-generated output

The Service generates text, audio, and other content using third-party large language models and your configured prompts and data. AI-generated output:

may be inaccurate, incomplete, or biased; you are responsible for reviewing it before relying on it for any consequential purpose;
is provided as-is, with no warranty that any specific output will be error-free or fit for a particular purpose;
belongs to you to the extent permitted by applicable law and the underlying model provider's terms — see the Sub-processor list for the relevant providers.

You are responsible for the messages, decisions, and actions taken by AI agents you configure under your account. Treat them as you would treat output from your own employees: review, supervise, and correct as appropriate.

6. Subscriptions, billing, and taxes

The Service is provided on a subscription basis. Pricing, billing cycles, and feature limits are set out on the Service's pricing page or in your order form. Unless otherwise stated:

subscriptions auto-renew at the end of each billing period at the then-current rate;
you may cancel renewal at any time via the dashboard; cancellation takes effect at the end of the current period;
fees paid are non-refundable except where required by law;
you authorize AI Agency and our payment processors to charge your designated payment method on each renewal;
you are responsible for any applicable sales, use, value-added, or similar taxes (excluding taxes on AI Agency's income).

We may change prices on at least 30 days' written notice. If you do not agree to a price change, your sole remedy is to cancel before the change takes effect.

7. Service availability and changes

We strive to keep the Service operational, but we do not guarantee uninterrupted availability. Scheduled maintenance, force majeure events, third-party outages, and emergency repairs may cause downtime. Real-time service status is published at /status.

We may modify, add, or remove features at any time. We will use commercially reasonable efforts to give advance notice of material removals or breaking changes that affect paid customers.

8. Intellectual property

The Service, including all software, designs, text, graphics, and the AI Agency brand, is owned by AI Agency or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. You retain all rights in your Customer Data.

If you provide feedback, suggestions, or ideas about the Service, we may use them without restriction or obligation to you.

9. Third-party services and integrations

The Service integrates with third-party services (CRMs, payment processors, telephony, email, LLM providers — see /subprocessors). Your use of those services is governed by the third party's own terms and privacy policies. AI Agency is not responsible for any third-party service's availability, content, or practices. If a third-party service changes its terms, pricing, or availability, the corresponding feature in the Service may be affected.

9.1 Google Workspace connections

If you connect a Google Workspace mailbox (currently Gmail) to AI Employees, our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Section 5 of our Privacy Policy describes the scopes we request, what we do with the data, how it is stored and retained, and how to disconnect or delete it. You may revoke the connection at any time via Settings → Integrations or at myaccount.google.com/permissions.

10. Termination

You may terminate your account at any time via Settings → Account, by contacting support@myemployees.ai, or by cancelling your subscription. We may terminate or suspend your access immediately, without notice or refund, if you materially breach these Terms (including any acceptable-use violation), if your account is delinquent for 30 days, or if termination is required by law.

On termination:

your right to access the Service ends immediately;
you may export your Customer Data via Settings → Account → Export for 30 days following termination;
after the 30-day grace period we hard-delete Customer Data per our Privacy Policy;
Sections 3, 5, 8, 11, 12, 13, 14, 15, and 16 of these Terms survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED OUTPUT. AI AGENCY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE SECURE OR NOT LOST OR ALTERED.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply only to the maximum extent permitted by law.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI AGENCY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES; (B) LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA; OR (C) ANY DAMAGES ARISING FROM AI-GENERATED OUTPUT YOU CHOSE TO RELY ON, EVEN IF AI AGENCY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) US$100.

These limitations apply to the maximum extent permitted by law and do not exclude liability that cannot be excluded under applicable law (for example, GDPR liability to data subjects, or fraud and willful misconduct).

13. Indemnification

You will defend, indemnify, and hold harmless AI Agency and our affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, (c) AI-generated communications you sent that infringed a third party's rights or violated anti-spam laws, or (d) your breach of any representation or warranty in these Terms. We will promptly notify you of any such claim and reasonably cooperate in the defense.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Except for claims for injunctive relief or where small-claims court jurisdiction applies, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware. Class actions, class arbitrations, and representative actions are not permitted.

If you reside in the EU, the UK, or any jurisdiction in which the foregoing arbitration clause is unenforceable, then disputes will be resolved by the courts of your country of residence and you may pursue any claims that are non-waivable under your local law.

Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Changes to these Terms

We may modify these Terms from time to time. If we make a material change, we will provide at least 30 days' notice by email to active customer admins and by updating the "Last updated" date at the top of this page. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the change, you must stop using the Service before the effective date.

16. Miscellaneous

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a corporate transaction.
Severability. If any provision is held invalid, the remaining provisions will remain in full force.
Waiver. No waiver is effective unless in writing. A failure to enforce a provision is not a waiver of future enforcement.
Entire agreement. These Terms, together with the Privacy Policy, the DPA (where applicable), and any order form, constitute the entire agreement between you and AI Agency regarding the Service and supersede prior agreements on the same subject.
Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control, including internet outages, natural disasters, war, civil unrest, government action, and third-party service failures.
Notices. Notices to AI Agency must be sent to legal@myemployees.ai. Notices to you may be sent to the email address on file or posted in the Service.

17. Contact

Questions about these Terms? Email legal@myemployees.ai.